CognaLearn Pte Ltd – Business Analyst Intern

We are looking for a prolific business analyst who wants to gain hands-on experience on real customer support & success projects. You will not only build your resume, but also acquire new skills and learn new things each day. If you aren’t afraid of a challenge, we’d love to help you make an impact.

What you will be doing:

• Understand the overall concept of the company, including the brand, customer, product goals, and all other aspects of service; especially post sales business analytics and customer success
• Understand how CS revolutionary platforms such as ZenDesk, HubSpot, Intedashboard cross function to effect the business more effectively
• Deep dive into business analytics for better understanding of business behaviour
• Initiate and analyse the business sales of customers accordingly to their territory, seasonal behaviour etc
• Learning and applying customised workflows to reach customers effectively
• Elucidate predictive forecast patterns of better customer retention, upselling and churn reduction

Education, and Experience Requirements:

• Preferably final year student diploma or degree specialising in Business Analytics
• Good knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Able to analyse xls data via Vlookup and intermediate charting skills
• Creativity, passionate and having a determination to succeed
• Good communication (written and verbal) and people skills