Your Leading Force of Change in Business Transformations
With over 15 years of 3D printing expertise in Singapore, Creatz3D is a pioneer in the industry of 3D printing solution providers.
3D printing allows companies of all industries to turn their ingenious ideas into successful end products quickly and efficiently. Compared to traditional manufacturing processes, 3D printing allows for more risks to be taken, customize solutions, reduce lead time and time to market, and reduce waste.
With our portfolio of industry-leading additive manufacturing solutions, we are continuously driven with helping our customers unlock their full business potential through 3D printing.
Job Scope:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.
Responsibilities
- Provide remote support to customers to resolve technical problem
- On-site support to customers until problem solved
- Perform on-site installation and training to customers
- Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
- Provide application support to clients’ engineer or internal staffs
- Prepare timely report to customer support management
- Participate on special projects and company initiatives as needed.
Requirements
- Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Microsoft Office
- Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
- Preferably with Class 3 License
Related Job Searches:
- Company:
Creatzd Pte Ltd - Designation:
Customer Support Engineer - Profession:
Repair / Maintenance - Industry:
Precision Engineering - Location:
Geylang