CyberLitmus – Customer Success Intern

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have a passion for customer success as well as analysing and optimising campaigns.

What You'll Be Doing

• Support overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Other activities as assigned by the management

Skills You'll Need 

• Passion for communications, marketing, sales, account management, or customer success is advantageous 
• Strong verbal and written communication, strategic planning, and project management skills 
• Analytical and process-oriented mindset 
• Comfortable working across multiple verticals in a deadline-driven environment 
• Active team player, self-starter, and multitasker who can quickly adjust priorities 
• Knowledge of CRMs, marketing automation, and project management tools is advantageous