Deal.com.sg – Customer Relationship Intern

Customer Relationship Intern

Immediate

Others

$500 monthly

COMPANY WRITE UP

DEAL.com.sg offers daily deals on the best stuff to do, eat, see, and buy in Singapore.

Our website matches buyers and sellers in an exciting win-win situation. While consumers enjoy great deals and share them with family and friends via word-of-mouth and viral marketing, merchants gain new customers and publicity at zero risk. The attractive deals for our customers are made possible by merchants recognising the significant benefits of being featured on Deal.com.sg.

Enjoy Singapore's best deals with Deal.com.sg, the country's market leading entertainment

shopping website.

Title: Customer Relationship Intern

Intern Descriptions:

• Handling all enquiries and requests of customers by providing help and advice

• Communicating courteously with customers via phone, email, and internet, both written and in speech

• Investigating and resolving the problems in an efficient and professional manner

• Assessing the situation and determining an appropriate suitable course of action

• Handling stressful and difficult situations by providing resolution for the customer and the company

• Following all company protocols while dealing with customers

• Following up with complaints or enquiries of customers, issuing customer refunds or compensation, and forwarding customer concerns to upper level management when required



Intern Requirements:

• Experience in Call Centre Customer Service activities

• Excellent customer-service orientation

• Having intimate knowledge of the customers’ needs

• Strong interpersonal communication and negotiation skills

• Possess strong problem solving skills

• Highly self-impelled and directed, with sharp attention to detail

• Ability to multitask, prioritize and accomplish tasks in a hard-hitting environment

• Able to communicate in English and Chinese