Délifrance – Store Manager / Outlet Manager

RESPONSIBILITIES

• In-charge of entire outlet operations, ensuring it runs smoothly
• Responsible to providing courteous and efficient food & beverage services to guests
  • Work with duty manager and staff on shift to ensure delivery of excellent service
  • Manage customer’s feedback, communicate back to staff and fellow managers, and take a course of action that will improve the service standards and food quality
• Responsible for cleanliness and great ambience of the store to ensure customer’s comfort.
  • Ensure great product display and quality products to customer
  • Cleanliness of workstations (Cleanliness checklist and Clean as You Go)
  • Check and recommend repairs and maintenance of machines, furniture and fixtures in the store including the cold room
• To check the POSM, Marketing Display, Magazines, Newspapers and other displays in the dining area to ensure that they are in good condition, available and correctly place.
• Building sales & Optimize profits
  • Review payroll and profit and loss reports weekly and guide Assistant Outlet Managers in proper budgeting
  • Responsible for maintaining of food cost percentage by the control of wastage, spoilage, pilferage and incorrect portioning
• Building the operation team, hiring and training responsibilities
  • Ensure proper administration of employment and allocation, i.e. conducting of interviews, orientation, training, resignations, transfer etc.
  • Develop Assistant Managers, Supervisors, and staff to achieve the targets of the outlet
  • Responsible for maintaining a high level of morale and team spirit within the outlet
  • Review employees’ performance regularly
• Inventory Management
  • Check on inventory, ordering and purchases of all stock items and storeroom organization
  • Ensure that outlet has a par stock inventory plan in-placed and ensure no OOS situation.
• Administration and reporting
  • Responsible for banking-in of daily sales money
  • Review all petty cash reimbursements of the outlet
  • Weekly Staff Schedule, Full and Part-time Payroll submissions, Overtime Claims, Daily Sales Report, Wastage Report, etc.
  • Ensure that all reports and records are submitted on time
• To perform any other duties from time to time when required as assigned by the Management

Qualifications

REQUIREMENTS

• Min Diploma in related field or at least 2 years of proven relevant experience in similar capacity
• Extensive operations knowledge in management and understanding customer service
• Knowledge of relevant computer applications usage
• Possess strong professional customer service
• Able to work well under pressure in a fast-paced environment
• Strong verbal and written communication skills
• Positive attitude and team player
• Able and willing to work shifts, on public holidays and weekends