Délifrance – Supervisor

RESPONSIBILITIES

• Supervise and ensure smooth run of operations
• Responsible to provide courteous and efficient food & beverage services to guests
• Work with manager and staff on shift to ensure delivery of excellent service
• Manage customer’s feedback, communicate back to staff and fellow managers, and take a course of action that will improve the service standards and food quality
• Responsible for cleanliness and great ambience of the store to ensure customer’s comfort
• Recommend repairs and maintenance of machines, furniture and fixtures in the store including the cold room
• Control wastage, spoilage, pilferage and incorrect portioning
• Responsible for maintaining a high level of morale and team spirit within the outlet.
• Check on inventory, ordering and purchases of all stock items and storeroom organization
• Ensure that outlet has a par stock inventory plan in-placed and ensure no out-of-stock situation
• Administration and reporting
• Responsible for banking-in of daily sales money
• Ensure that all reports and records are submitted on time.
• To perform any other duties from time to time when required as assigned by immediate supervisor or other representative of the management

Qualifications

REQUIREMENTS

• Min GCE O Level, or at least 1 year of proven relevant experience in similar capacity
• Good operations knowledge and understanding customer service
• Knowledge of relevant computer applications usage
• Possess strong professional customer service
• Able to work well under pressure in a fast-paced environment
• Strong verbal and written communication skills
• Positive attitude and team player
• Able and willing to work shifts, on public holidays and weekends