Délifrance – Supervisor

· Supervise and ensure smooth run of operations

· Responsible to provide courteous and efficient food & beverage services to guests

· Work with manager and staff on shift to ensure delivery of excellent service

· Manage customer’s feedback, communicate back to staff and fellow managers, and take a course of action that will improve the service standards and food quality

· Responsible for cleanliness and great ambience of the store to ensure customer’s comfort

· Recommend repairs and maintenance of machines, furniture and fixtures in the store including the cold room

· Control wastage, spoilage, pilferage and incorrect portioning

· Responsible for maintaining a high level of morale and team spirit within the outlet.

· Check on inventory, ordering and purchases of all stock items and storeroom organization

· Ensure that outlet has a par stock inventory plan in-placed and ensure no out-of-stock situation

· Administration and reporting

· Responsible for banking-in of daily sales money

· Ensure that all reports and records are submitted on time.

· To perform any other duties from time to time when required as assigned by immediate supervisor or other representative of the management

Qualifications

• Min 3 years of relevant working experience in F&B industry
• Proven track record of leading and motivating service team
• Possess great service attitude
• Passion for people & food
• Self-driven with a positive attitude to learn
• Able to work in a fast-paced environment under pressure
• Energetic team player
• Willingness to work shift hours, weekends and public holidays