Trally is a 2-sided virtual tour marketplace that offers online outdoor experiences around the world. Guests explore different parts of the world without leaving their home through our international hosts who livestream the world around them while having a new career.
Guests can join virtual tours to explore your dream destinations, preview places before travelling, virtual team building, attending business events, shopping, run errands, and conduct market research studies, etc.
Hosts are part of the burgeoning gig economy for a new way to earn money by showcasing your local cities and sharing your unique local perspective to international guests while having time flexibility.
Trally aims to inspire global citizenship by creating a platform to connect hosts and guests to enhance our appreciation for Earth while accepting the many cultural differences on it.
Purpose
Are you an experienced Customer Success & User Retention Specialist looking for a new challenge and an opportunity to advance your skills and career in a great working environment? If you are an ambitious, multitasking go-getter able to thrive in the fast-paced environment, we’d like to meet you!
We are looking for a competent team member who will be our first go-to expert for our users and play an integral role in setting the company’s strategic direction, development and future growth. In this position, you will oversee our overall Host & Guest development and manage all user resources of our company.
Your Impact:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Requirements:
- 2 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate for the use of the product to service to be solid
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
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Trally - Designation:
Digital Marketing - Profession:
Marketing / Public Relations - Industry:
Computer and IT