Dodoca – Customer Relation Executive

Responsibilities:

• Maintain close customer relationship, understanding their needs and requirements and convey to team for support.
• Frequent interaction with existing clients to gather feedback and provide support.
• Brand reputation building and liasing with clients for updates.
• Provide demo and training sessions for existing/potential clients.
• Representing the company and provide neccessary assistance for clients.
• Attend meetings with existing/potential clients and ability to generate marketing ideas.
• Arrange for meetings/trainings with existing/potential clients.
• Follow up/support accordingly with clients needs.
• Prepare reports and documentations assigned.
• Assist directors and managers accordingly during meetings or task assigned. 
• Inter-department assistance may be required.

Required:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Commerce, Human Resource Management, Marketing, Advertising/Media or equivalent.
• Preferably Junior Executive specialised in Digital Marketing or CRM equivalent.
• PC literate, ability to read and write in English & Chinese.
• Good customer service attitude.
• Ability to speak confidently during group discussion.
• Required Skill(s): Microsoft Offices, Dropbox, Google Suite, Social Media, Good Communications, Good Interpersonal skills
• Working experience in the related field is required for this position.