Company mission
We make access in life smart and secure. In order to do this, we build solutions that rightfully deserve our customers‘ trust.
History
We can look back on more than 150 years of success. And together we will continue on this path. With smart solutions and outstanding performance, we build up our clients’ trust every day. Today and in the future.
Internationality
As a global company, we offer people from more than 130 countries the possibility to contribute their competencies, skills and experience. By global collaboration, we promote diversity, opportunities and build trust all over the world.
Success
We pursue distinct goals and want to become the market and technology leader in our industry. In order to grow continuously and sustainably, we all pull together, give our best day after day. This way, we build lasting trust.
Culture
We are one team. We support one another and treat each other with honesty, fairness and appreciation. This way, we build an environment that is shaped by trust and provides excellent conditions for innovation and top performance.
Position Summary:
The Service Coordinator is responsible for coordinating activities of service or technical personnel via administrative and operational support. He/She will use dormakaba established procedures and guidelines to provide information, advice, and assistance regarding dormakaba products and services before, during, and after a transaction to build long term relationship with our partners.
Responsibilities:
- Provides administrative and operations support for the service team
- Coordinate activities of service or technical personnel focusing on quality and efficiency in our service delivery
- Understand the needs and requirements of customer in order to provide the right information, advice and assistance
- Answer customer telephone inquiries, orders, service needs and complaints professionally and respond where applicable
- Follow-up and co-ordination with customers, logistics & other general matters
- Prepares and manage quotations, invoices, cash receipt, payments, collections and Reports
- Share customer feedback, and information to colleagues within dormakaba to innovate and create positive long term benefits
Requirements:
- Candidate must possess at least a diploma/ degree in any field
- Team player with good discipline and work attitude
- Good communications and interpersonal skill
- Responsible and committed
- Proficient in Microsoft Office (Excel, Word)
- 5-day work week
- Transport pickup at Serangoon, Punggol and Boon Lay MRT Station
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dormakaba Singapore Pte Ltd - Designation:
Customer Service Coordinator / Admin - Profession:
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Built Environment - Location:
Boon Lay