DowTechie is human centric company. Our people are highly skillful, insights and deep industry experience as needed to shape client requirement. Our main focus on technologies related to digital disruption, competitive agility, operating and business model, as well as the future workforce, helps our clients find future value and growth in a digital world. We offer highly objective points of view with emphasis on business, technology and analytics, leveraging our deep industry experience. That’s high performance, delivered.
We are looking for a Technical Support Specialist to handle phone support requests from our clients.Walk customers through the process of installing the software on their machines and starting up the program for the first time. Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem. Send technical documentation to customers who have lost or misplaced theirs. Refer difficult cases to a senior analyst or support tech. Assume remote control over customers’ computers when necessary to resolve problems. Make hardware recommendations for customers whose machines cannot support the software.Minimum 3 years experience in information technology or technical support. Extensive familiarity with Windows operating systems. Working knowledge of security software options and functionality preferred. CompTIA A+ certification a plus.
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- Company:
Dow Technologies and Systems - Designation:
Technical Support Specialist - Profession:
IT / Information Technology - Industry:
Computer and IT