Established in 2005, DragonPass now has over 10 million cardholders and over 200 clients globally. Offering a world-class travel experience for both business and leisure travelers, we are the world’s fastest-growing airport services technology company, providing a range of travel services through an advanced digital platform. Our lounge network currently has over 1,300 lounges, and we are on the cusp of adding many more lounges.
We have a team of experienced leaders and they bring a crucial blend of innovation, passion and experience to the company. Our global offices are located in China, United Kingdom, Singapore, Brazil, South Korea, South Africa.
Location: Walking distance from Tanjong Pagar MRT Station
Dress code: Smart Casual
Responsibilities
- You will report directly and come under the mentorship of the Operations Manager, acting as second-in-command and taking care of duties in their absence.
- Assist with general operations of the office and management of the customer service apparatus.
- Liaise and coordinate with internal and external stakeholders.
- Research and source for solutions independently.
- Assist with recruitment and applicable HR onboarding processes.
- Analyze existing operations processes and propose suggestions for improvement to the Operations Manager.
Requirements
- Individuals who understand and are able to apply our guiding principal: To treat others the way you want to be treated.
- A competent communicator who understands and articulates effectively.
- Strong customer orientation and a positive mindset.
- Flexible and highly adaptable to changing situations in a fast-growing team.
- Able to multi-task in a dynamic environment.
- Fluency in English, proficiency in Mandarin will be an added advantage.
- Maintain a consistently high level of professionalism and discretion when interacting with members, clients and vendors.
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