E Protections Pte Ltd was founded in 2012 in Singapore and has since expand its network throughout Asia Pacific and Europe. Since then, E Protections has been proactively exploring better solutions to improve the way how funds are being transacted globally.
Combining the concept of technology and finance, we created a platform to provide customized solution for companies, merchants, freelancers and individuals who needs international payment collection service, integration of credit card API interface to e-commerce sites and personal funds transfer service.
E Protections aim to be the world’s leading FinTech solution to offer world class service standard at an affordable rate for all individuals and merchants looking into global expansion across all industries.
Job Responsibilities
- Assist in managing the day-to-day performance of a customer service team in local and oversea
- Assist in solving client complaints / enquiry / feedback (both B2B and B2C)
- Improve customer service experience, create engaged customers as part of marketing and branding
- Communicating courteously with customers by telephone and email
- Assist in translating from Japanese to English and vice versa, both oral and written forms
- Assist in developing service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Other ad hoc duties as and when assigned
Requirement
- Majoring in Japanese is preferred. JLPT level N2 and above
- Knowledge in customer service, marketing and communication functions will be a plus
- Proficient in MS Office application
- Willing to learn, able to work as part of a diverse team
- Customer service orientation, problem analysis and problem-solving
What you will learn in this internship
You will:
- get to communicate with local Japanese face to face, over the email, and over the phone
- acquire skills in Business Japanese by dealing with locals and the banks
- gain knowledge in the latest technology
- learn how to work well with diversified workforce
- learn the coordination skills among the different stakeholders from different level
Additional Perks:
- Free coffee/tea & snacks
- Working in the CBD area
- No Business Attire (Smart Casual is our dress code)
- Working with friendly colleagues
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