Earnest and Collective was founded in September 2016 with just one mission, to create quality dress shoes that are easily accessible for the 'everyday men'. By circumventing traditional channels and working directly with the factories, we're able to offer high-quality leather dress shoes at affordable prices!
We are currently in the men's/ women's shoe segment and using the same business model, we will be expanding to other product categories. We currently have an online presence in various Asian markets which includes Singapore, Malaysia, Hong Kong and South Korea.
If you're eager to learn something new every day and are driven by an entrepreneurial spirit, join our team today!
As the Operations and Customer Service Associate, you will be part of our core team responsible for handling our day-to-day operations in a strategic and efficient manner. Your role is a crucial part of our organization as you will be on the frontlines, interacting directly with our customers.
We're looking for an associate who is passionate about building a brand and moving the industry forward. You will work alongside our Head of Operations to create the highest level of efficiency possible and delivering comprehensive service to our customers.
What you'll be responsible for
- Managing our operations processes by working hand in hand with our logistics team to ensure the highest level of efficiency in terms of handling customer orders, exchanges/returns
- Developing and implementing operational strategies to improve our processes
- Addressing and solving customer issues and disputes
- Ability to engage and identify customer questions, concerns, and overall needs
- Managing monthly reports on inventory and sales
- Identifying monthly product/ service trends
This should describe you
- You are highly efficient and have exceptional organizational skills
- You have strong communication and motivational skills
- Compassionate and patient
- Ability to think on your feet and a problem solver
- You are independent and have a 'can-do' attitude
Only Singaporeans and PR need apply.
Related Job Searches:
- Company:
Earnest and Collective Pte Ltd - Designation:
Operations & Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Geylang