East Coast Podiatry is widely recognised as one of the most prestigious Podiatry group practices in the world. Patients from all over the globe travel to Singapore to seek our expert care for lower limb disorders. We specialise in a wide range of leg and foot conditions, treating people from all walks of life. From new-borns with clubfoot deformity, complex paediatric gait disorders, common adult pains including knee arthritis, lower limb sports injuries, diabetic foot ulcers, to soft tissue conditions such as warts, fungus and toenail issues.
East Coast Podiatry is managed by a professional management team with its head office at Lower Delta Road. We operate clinics located at Kembangan, Orchard, Novena and Bukit Timah.
Our practice welcomes candidates who have the right mindset, who believe in themselves and who can meet the exacting standards of our Practice. People who will uphold the virtuous culture of our Practice and place patient-care above themselves. Continuous professional development and career advancement opportunities are available to you. We are an extremely competitive team and we are looking for people who are good team players and who will excel in our dynamic and fast-paced work environment.
Telemarketer (Full-Time)
- Organize and maintain all lead records in the caller list with accurate information sourced from emails and WhatsApp.
- Ensure lead data is up-to-date by verifying and removing duplicate entries while tracking the first date of contact.
- Respond to inquiries received via Meta and WhatsApp on Saturday afternoons.
- Manage both inbound and outbound customer inquiries through phone, email, and chat.
- Provide accurate information about company products and services.
- Maintain and update customer records using the CRM system.
Key Performance Indicators (KPIs):
- Efficiency in handling and updating customer inquiries.
- Punctuality in responding to leads and inquiries.
- Quality of communication and accuracy of information shared.
- Customer satisfaction and resolution effectiveness.
Candidate Requirements:
- Strong command of English.
- Ability to work in the office and remotely (WFH on Sundays).
- Excellent verbal and written communication skills.
- Professional handling of customer inquiries with a problem-solving mindset.
- Friendly, patient, and empathetic approach to customer interactions.
- Ability to stay calm under pressure and manage multiple customer interactions effectively.
- Quick thinking and effective issue resolution skills.
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- Company:
East Coast Podiatry Centre Pte Ltd - Designation:
Telesales - Profession:
Sales / Retail - Industry:
Healthcare / Fitness / Sports - Location:
Bukit Merah