GiftGood – eCommerce Operations Intern

Responsibilities:

Manage end-to-end order fulfilment: 

• Order picking & packing, card writing, ribbon tying, shipping label printing, and getting ready for dispatch
• Ensure all deliveries are matched and dispatched timely and with great care
• Provide briefing to delivery agents on how to handle the box, what to take note of at the point of delivery, and other key SOP when they collect the items
• Coordinate with the recipient/sender in the event the delivery agent has difficulty accessing the delivery location, or if there are other delivery issues (eg. the delivery agent is running late, etc.)
• Track delivery status till all the deliveries for the day have been completed
• Provide end-of-day daily updates on orders & deliveries status to team leaders
• Alert team leaders on any delivery issue encountered in the day that requires further follow-up with customers
• Ensure the warehouse and workplace are organised and cleaned after each day

Other tasks:

• Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
• Perform monthly inventory count
• Assist team leaders in coordinating with business partners & suppliers for inventory topup, stock availability check, and other related projects
• Proactively propose and implement new ideas to improve operational efficiency and effectiveness
• Assist team leaders with customer support and coordination for both online orders and corporate orders
• Monitor delivery fee and delivery quality trend over time for long-term discussion and evaluation of logistic partners
• Other ad-hoc duties tasked by team leaders

Who you are:

What we want to see in you is an individual who is self-motivated, independent, passionate about operations, and a problem-solver who can

• Handle daily operations independently with minimal supervision
• Be a proactive and collaborative team player
• Have neat handwriting (for the card writing)
• Stay organized and have great attention to details
• Possess a willingness to learn and grow fast, open to feedback, and courageous to drive changes and challenge the status quo
• Show empathy for our customers, recipients, delivery agents, and partners

Your age, education, and background don’t matter to us. What matters is your commitment, your never-give-up spirit, and your strength of character. 

Let’s build good things together! 

What we offer:

• Opportunities to make an impact, contribute ideas, and see them happen
• A fast-paced environment that pushes you to grow professionally and personally
• Open, flat structure with the chance to learn about the business directly from the founders
• An inclusive culture that encourages you to be yourself and be bold
• Fast-track career progression for high-performing members