Econ Healthcare – Assistant Manager, Operations, Corporate & Regulatory Affairs

The Assistant Manager of Operations will support the Head of Department for all the business, operations and quality aspects for the nursing home business. Under the direction of the HOD, he/she will drive operations and service excellence strategies to achieve the Organisation’s vision and mission, and collaborate with the key stakeholders to achieve the desired outcomes aligned with vision and mission of the company.

Operations excellence

• Identify opportunities for improvement by keeping abreast with the latest developments in the senior care landscape. Waste removal to improve efficiency, client service and staff productivity to better manage ground operations.
• Collaborate with nursing department and nursing home managers to ensure smooth operations in a manner which will meet organization goals, including and not limited to achieving MOH regulatory and licensing standards and audits.
• Develop SOPs and programs to enhance the level of care and quality and sustain standards towards achieving excellence.
• Tackle operational issues and make sound plans for resolution promptly.
• Liaise with ministries and health agencies as part of regulatory and licensing activities during the course of work

 Service excellence

• Work closely with internal and external stakeholders to build service culture, standards and customer satisfaction and implementing initiatives that would deliver better value to clients and staff
• Participate in quality procedures, develop guidelines and policy reviews to ensure compliance and close service gaps.
• Develop initiatives and monitoring service quality indicators to shape up the delivery outcomes of all business units
• Maintain high standards of service quality, attending to client feedback and working closely with internal stakeholders to close service gaps and resolve complaints promptly.

 Reports and others

• Collate and prepare periodic reports to track goals and other operational and service outcomes
• PowerPoint presentations for business and operations review
• Perform such other duties and responsibilities that may be assigned from time to time

Qualifications

1. Bachelor’s degree in healthcare related field
2. Minimum 2 years of supervisory experience in an eldercare setting
3. Experience in handling customer feedback and resolution management
4. Good interpersonal skills and team building skills
5. Good oral, written and presentation skills
6. Able to multi task and meet deadlines
7. Strong problem-solving skills
8. Proficient with MS Office