Elliottmoss Consulting – Service Management Support Engineer

• Experience in one or more of the below:
o ITSM Change Management
o Release Management
o Service Request Management
o Software Configuration Management
o Scripting/Automation
• Experience in UNIX and Windows based environment
• Skill with one or more scripting skills like Excel macro, Batch, etc. and has a passion for automation to improve efficiency for self/team.
• Play the role of a Service Management team member actively
o Manage the day to day tasks in Service Management domain (Service Request, Change & Release Management)
o Manage end to end process for the service request
o Work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
o Prepare SoW for new service request to get client approvals.
o Run the internal CAB and ensure the change is presentable for the client
o Prepare for the client CABs/forums and represent Accenture
o Work with the support team to ensure proper change/SR implementation
o Managing the deployment/migration requests for the managed environments (i.e. testing and Production etc.)
o Perform code migrations to managed environment.
o Preparing the daily, weekly, and monthly status report
• Provide regular status report on assigned tasks to supervisor.
• Ensure that the necessary documentations are updated and reviewed timely.
OTHER FEATURES OF THE JOB:

• The role provides a good exposure to both technical and non-technical aspects of the service delivery.
• Good exposure working with client directly
• The role also exposes you to both application and infrastructure aspects of service delivery.