Company
Elliottmoss Consulting
elliottmoss.com
Designation
Service Request and QTS Support
Date Listed
08 Feb 2021
Job Type
Experienced / Senior Executive
Full/PermFree/Proj
Job Period
From Mar 2021 - Feb 2022
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$4,000 - 5,500 monthly
Company Profile
Elliott Moss Consulting is an IT & SAP Consultancy Company, established in the year 2010. Headquartered in the United Kingdom, EMC takes pride in helping its clients automate, transform, and optimize their business processes.
Job Description
- Knowledge about Software Development Life Cycle
- Ability to understand client’s needs
Ability to work independently and deliver as a team
- Knowledge about IT service management process.
- Ability to do basic troubleshooting
- Using Incident Management Tools
Able to work extended hours periodically to meet deadlines if required
- Applicant needs to work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
- Applicant will be managing end to end process for the service request.
- Applicant will need to be to handle escalation and getting people together to resolve issues.
- Providing support for customer for incidents and service requests using basic technical and service knowledge.
- Ensuring proper documentation for all incidents and requests.
- Following up on incidents with external and internal teams to ensure customer satisfaction.
Monitoring issues/incidents/requests until they are closed
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
Elliottmoss Consulting - Designation:
Service Request and QTS Support - Profession:
IT / Information Technology - Industry:
Computer and IT
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