EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 5,000 business owners across Singapore.
EPOS has won many accolades and is recognized as Singapore’s top POS vendor at IMDA’s Partner Appreciation event. Here at EPOS, we aim to help businesses grow their profits with our product solutions.
Position: Operation Intern
Department: Operation Department
Company: EPOS Pte Ltd
Location: Redhill
Candidate Citizenship Status: Singaporean / Singapore Permanent Resident
Working Hours: Monday ~ Friday (9am to 6pm)
Responsibilities
- Maintain high customer satisfaction by promptly addressing inquiries and concerns.
- Provide accurate and timely information to effectively handle customer queries.
- Aim for first-contact resolution, demonstrating efficiency and a customer-focused service approach.
- Collaborate closely with customers on upcoming installations for seamless data management.
- Proactively follow up with customers to ensure timely data upload.
- Portray a positive and helpful attitude when interacting with customers, both internal and external.
- Actively contribute ideas to enhance the overall customer experience and operational processes.
- Assist in preparing hardware, conducting on-site installations, and troubleshooting hardware issues.
Requirements
- Excellent communication skills to effectively engage with customers and team members.
- Positive attitude towards learning, with a willingness to acquire new skills.
- Ability to learn and acquire product knowledge with a positive and hardworking approach.
- Shows initiative and is proactive in addressing customer needs.
- Confident, civil, and tactful communication with customers.
- Proficient in English and Chinese (spoken and written) for communication with Chinese-speaking merchants.
- Good organizational skills, attention to detail, honoring deadlines, keeping promises, and maintaining service standards.
- Proficient in Google Sheets, Email, and Messaging apps.
Benefits:
- Full training and guidance for candidates on product management
- Acquire both technical and soft skills that will ensure long-term career stability and personal growth
- Opportunity to convert to full time employment
- Dynamic and friendly environment – Not for the dull and boring
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- Company:
EPOS Pte Ltd - Designation:
Operation Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Bukit Merah