Esora – Guest Reservations Executive (Fine Dining)

Being efficient on reservations, the role requires the individual to maintain the highest customer service standards, while building a strong repertoire of guests for the restaurant.

Summary

• You will handle all reservation enquiries through all our reservation portals and look after our guests and VIPs. The role will be operational, and you will be required to be in-service. This involves assisting our guests during their time with us dining at the restaurant.
• You will also be ensure our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant.

Job Scope

• Manage the day-to-day emails and calls on reservations, administrative operations of the Restaurant.
• Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
• To be aware of top corporate and VIP guests of the restaurant, recognising and welcoming them by name upon their return visits to the outlet.
• To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• To meet with guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant.
• Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences. 
• A keen understanding of offerings within the group and concepts of other venues.
• Perform other tasks or projects as assigned.

Qualifications

Who You Are

• You have good knowledge of Micros Point Of Sales, understanding of reservation systems and all of its features.
• A highly detail-oriented and intuitive person, with strong customer service skills in written and verbal communication.
• You have worked in a fine dining establishment for at least a year.
• A problem solver who is able to identify problems and issues in a preemptive manner, and resolve them independently and creatively
• A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people.
• An organized, efficient, and reliable professional who meets deadlines and has excellent accuracy and follow-through.
• You have an outstanding, personable and amicable personality who is not shy in starting conversations with strangers.