WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 200,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES:
The IT Intern is responsible to provide the IT services and support to the end users for Singapore. He/ She is also responsible for effective provisioning, installation/configuration, operation, and maintenance of system hardware and software, equipment, and related infrastructure according to organisational policies and procedures.
He/She will assist the respective project teams with resolution of technical issues and troubleshoot in the implementation of new projects, systems, applications, etc
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
- Provide level 1 technical support and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Document related problems and conversation to create a log and job tickets that can be referenced by other IT personnel for training purposes.
- Configure, install, modify, and repair hardware and software i.e., laptop, corporate mobile phone, Microsoft applications, etc.
- Support requests for system back-up, port over of laptop/phones/etc.
- Ensure timely follow up with users to resolve IT related issues.
- Regularly communicate to users on any issues and impacts, if any.
- Perform the required end user support for the O365 platform
- Collaborate with the IT Shared services team (ESSPI) in order to make sure the users get the appropriate remote support when required.
- Support the on-boarding of new joiners, including issuance and set up of IT devices, network, install, test, and configure new workstations, ensure standard deployment.
- Perform timely workstation hardware and software upgrades
- Ensure documentation of all internal IT procedures including for operational and configuaration.
- Maintain inventory of all equiments, software and software licenses.
- Maintain the respective user accounts for new joiners and exits.
KEY REQUIREMENTS:
- Currently studying information technology/computer science
- Ability to work and support in diverse working culture.
- Self-driven, eager to learn, autonomous and methodical
- Positive and proactive attitude
Related Job Searches:
- Company:
EssilorLuxottica Asia Pacific Pte Ltd - Designation:
IT Support Intern - Profession:
IT / Information Technology - Industry:
Healthcare / Fitness / Sports - Location:
Kallang