For over 140 years, Eu Yan Sang has been empowering people to live the best quality of life through accessible healthcare, based on Traditional Chinese Medicine (TCM) wisdom.
Today, Eu Yan Sang has become a trusted name for generations of customers, recognised for its high quality and standards. In Asia, Eu Yan Sang is recognized as a leader in TCM health and wellness, providing healthcare innovations that combine the science of medicine with the wisdom of TCM, all guided by its mission of "caring for mankind".
Eu Yan Sang has an extensive distribution network with over 170 Eu Yan Sang retail outlets in China, Hong Kong, Macau, Malaysia, and Singapore. Additionally, it operates 30 TCM clinics in Singapore, Malaysia, Hong Kong, and China and a food and beverage outlet in Malaysia.
Description
Working Location
- Taiseng
Working Hours
- Monday to Friday
- Alternate Saturdays
Job Description
- Ensure functionality of e-commerce website by performing regular website checks.
- Ensure product listing information is consistent.
- Responsible to check customer's order before handling over to delivery service.
- Maintain product listings, images, campaigns and promotions, orders, delivery fulfilments, payments and refunds.
- Maintain inventory and stocks in the E-Commerce platform.
- Generate packing list for warehouse.
- Liaise and follow up closely with delivery service till end-user.
- Assist in follow-ups and enquiries by replying emails and making phone calls regarding after-sales service.
- Handle complaints and ensure prompt and effective resolutions to meet expectations.
- Assist in administrative tasks such as filing, documentation.
- Perform any other duties as assigned by supervisor.
Requirements
- Diploma holder and preferably with 1 years of experience in E-commerce and online marketplace.
- Basic excel
- Good to have common Marketing Technology platforms e.g. Google Ads, Google Analytics, Programmatic Platforms but not necessary.
Related Job Searches:
- Company:
Eu Yan Sang (Singapore) Private Limited - Designation:
Full-time eCommerce Admin - Profession:
Sales / Retail - Industry:
Retail / eCommerce - Location:
Hougang