FOMO Pay – Client Success Intern

Key Responsibilities:

• Manage clients’ post-sales activities and cultivate strong relationships with clients by providing an elite client experience
• Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
• Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
• Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
• Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
• Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
• Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
• Work closely with the sales and accounts teams to ensure effective handover processes of the clients

Requirements:

• Degree in Business/Economics/Sales & Marketing or equivalent
• Entrepreneurial and is able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin in order to communicate with both English and Mandarin-speaking associates. Knowledge of additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards financial services industry is preferred