Company
FOMO Pay
fomopay.com
Designation
IT Customer Support Intern
Date Listed
18 Sep 2024
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile
About FOMO Pay
Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.
As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:
- FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
- FOMO iBank - Facilitate businesses’ everyday requirements for transactional banking needs
- FOMO Capital Markets - One-stop digital asset services provider bridging Web 2.0 & Web 3.0
Job Description
Key Responsibilities:
- Assist merchants in resolving issues related to products or services provided
- Maintain regular communication with merchants to gather feedback on product or service quality
- Supervise all post-sales services offered to merchants
- Develop and optimize processes, tools, and systems for support and service
- Demonstrate an in-depth understanding of products, functions, features, and benefits
- Uphold quality control by establishing and maintaining technical operations standards
- Collaborate with IT colleagues to provide technical support and assistance
Requirements:
- Diploma or Degree in Engineering, or possess relevant technical experience
- Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
- Strong follow-up capabilities to ensure seamless customer support
- Responsible and proactive in all tasks undertaken
- Ability to multi-task and work effectively and efficiently in a fast-paced environment
Application Instructions
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