FOMO Pay – Payment Operations Intern

Key Responsibilities:

• Work closely and provide assistance to the Digital Payments Business Development team
• Assist in onboarding merchants with various payment methods
• Ensure the timely and successful delivery of our service according to the merchants’ requirements
• Troubleshoot and resolve merchant issues by liaising with the internal team
• Assist in data entry, maintenance, and analysis of operational data, ensuring data accuracy and integrity for reporting purposes
• Engage in collaborative partnerships with diverse payment partners to facilitate the onboarding process
• Assist in the creation and maintenance of operational documentation, including standard operating procedures (SOPs) and process manuals
• Assist in payment deployments to merchants if required
• Assist in other ad-hoc duties assigned

Requirements:

• Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
• Strong logical thinking and organization skills
• Strong communication and relationship-building skills
• Resourceful and independent with good problem-solving skills
• Ability to multi-task and work effectively and efficiently in a fast-paced environment independently with minimum supervision
• Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)

Polytechnic and ITE students are welcomed to apply.