Frances Wellness Company – Customer Service Officer

The Job

You will be responsible for :

• Ensuring high levels of customer satisfaction by delivering excellent service.
• Ascertaining customer's needs and recommending and displaying items that meet these.
• Managing the point-of-sale processes.
• Ensuring maintenance of inventory accuracy and receiving shipments.
• Staying up to date on products, market and trends.
• Maintaining outstanding store condition and visual merchandising standards.
• Driving the store's sales and service performance.
• Ensuring a seamless in-store customer experience and overseeing the order fulfillment processes for customers in store.
• Implementing corporate policies and initiatives at the store level.
• Working closely with buying and visual merchandising teams to ensure that the store is stocked with the right inventory and adheres to brands' visual merchandising requirements.
• Ensuring the implementation and development of CRM initiatives to develop a network of clientele for the store.
• Understanding the market needs and analyzing data to devise and implement processes that optimise retail operations.
• Identifying and streamlining retail processes to improve store productivity and enhance employee and client experience.
• Ensuring all projects and policies conform to brand and regulatory guidelines.
• Ensuring that the retail training and development strategies are deployed effectively.
• Coordinating with various internal stakeholders to achieve operational efficiency and brand consistency.

Ideal Candidate

• You have at least 1 year experience including solid experience in a similar role within Consumer.
• You are service-oriented with excellent interpersonal skills.
• You are resourceful, driven, and are able to multi-task and manage store operations effectively.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are adaptable and thrive in changing environments