Galaxy Artificial Intelligence and Robotics Research Institute Pte Ltd – Technical Support

Job Responsibilities for Technical Support:

1. System User Support: Provide timely technical support to ensure user satisfaction, efficiently resolve issues, and maximize system availability.
2. Get to familiar with and Adherence to the Procedure and strictly follow them to resolve relevant issues.
3. Daily Operations Log and Documentation: Complete daily work logs and organize relevant documents for filing.
4. On-site User Technical Support: Provide on-site technical support and routine maintenance, including answering customer inquiry calls and offering guidance and consultation.
5. User Training: Responsible for training users and addressing to any questions they raised.
6. Equipment Deployment: Responsible for all tasks related to equipment relocation and delivery based on on-site conditions, including assembling equipment and coordinating with relevant logistics and movers.

Job Requirements for Technical Support:

1. Educational Background: Associate degree , with a preference for majors in computer science, telecommunications, or electronics.
2. Proficiency in both Chinese and English to communicate with China counterpart.
3. Technical Skills: Strong capabilities in computer hardware and operating system maintenance, with proficiency in configuring and maintaining computer systems and application software.
4. Learning and Practical Skills: Flexible and quick to learn. Strong hands-on abilities and proactive in solving issues with equipment usage or malfunction, either independently or by seeking assistance when necessary.
5. Electrical Knowledge: Basic knowledge of electrical work, capable of handling common electrical faults, such as loose sockets and circuit breaker trip