Gentle Ground Pte Ltd – Customer Service & Administrative Intern / Part-timer

• Greet clients and guests warmly and professionally, and determine the nature and purpose of their visit.
• Handle phone calls, emails, and walk-in requests and inquiries.
• Assist clients and guests with their bookings.
• Ensure complete customer satisfaction on site and on social media platforms.
• Familiarise clients with the salon's facilities and amenities.
• Receive and usher guests, including serving beverages.
• Register clients' and guests’ data and manage records via the system.
• Follow up with clients to maintain high levels of customer care.
• Take and resolve customer feedback or complaints, and be open to constructive criticism.
• Maintain salon cleanliness and safety standards in compliance with relevant laws, rules, and regulations.
• Replenish stocks and check inventory.
• Support with ad-hoc duties as needed.

Job Requirements:

• Excellent interpersonal skills, with the ability to interact with people in a professional, positive, and courteous manner.
• Passionate about delivering warm and positive customer service.
• Bilingual skills are required to liaise with Mandarin-speaking customers.
• Proficient in computer skills.
• Prior experience in the beauty industry is preferred but not required.
• Comfortable working retail operational hours, including weekends and public holidays.

*Part-time position available. Please get in touch with us for more details.