Gentle Ground – Receptionist cum Retail Assistant

Receptionist cum Retail Assistant (Part-time)

• Greet customers genuinely, warmly and professionally, and determine the nature and purpose of their visit.
• Handle customer requests and enquiries confidently to ensure complete customer satisfaction both on and off-site.
• Assist customers with their bookings.
• Familiarise customers with the store's facilities and amenities.
• Receive and usher guests, including serving beverages.
• Register customers’ data and manage records via the online system.
• Take and resolve customer feedback or complaints, and be open to constructive criticism.
• Prepare the store and workstations by ensuring they are clean and well-stocked for the next customers.
• Maintain store cleanliness and safety standards in compliance with relevant laws, rules, and regulations.
• Replenish stocks, check inventory, and perform cleaning duties.
• Participate in events and provide support with ad-hoc duties as needed.

Job Requirements:

• Excellent interpersonal skills, with the ability to interact with people professionally, positively, and courteously.
• Passionate and initiative about delivering warm and positive customer service.
• Bilingual skills are required to liaise with Mandarin-speaking customers.
• Proficient in computer skills.
• Prior experience in the beauty industry is preferred but not required.
• Comfortable working retail operational hours, including weekends and public holidays.