Giftano Pte Ltd – Assistant Operations Coordinator

Main Tasks

• Support the Operations Coordinator in the day-to-day duties such as:
  • Managing accurate entry and processing of all orders received
  • Preparing of orders for fulfillment
  • Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers
• Inventory management:
  • Assist in managing digital product stocks with merchants and updating them on our internal e-commerce platform
  • Ensure proper replenishment of gift cards and timely distribution to our partners and consumers
  • Preparation of stock reports for inventory review
• Optimize inventory readiness and order fulfillment to ensure maximum sales can be realised
• Oversee the customer support email inbox regularly to ensure that the queries are brought to the right department for follow-up
• Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues
• Act as the point of contact for complaints and escalated issues from our clients as appropriate
• Data entry into internal systems, transfer data from paper formats into computer files or database systems
• Assist on other administrative tasks

Requirements

• Highly diligent doer, conscientious, punctual and great attention to detail
• A professional disposition and positive attitude
• Excellent command of English both oral and written with customer service skills
• Attentive and always ready to learn from your experienced managers
• Ability to multitask, prioritize and manage time effectively
• Skilled in Excel and MS Office / Google Suite
• Computer savvy and digital native
• Diploma/Degree or equivalent

What's more?

• Young, vibrant team (Gen Zs and Millennials here!)
• Cozy office in luxurious co-working space
• Free flow of coffee and stocked pantry
• Occasional fun team lunches and activities