GiftGood (shopgiftgood.com) is an online gift delivery company that helps people send great gifts anywhere in Singapore and across Asia.
We take pride in fast & fuss-free gift delivery service in Singapore, or what we like to say — For moments that matter.
We focus on making gifting impactful and responsible. We source & feature quality products from up-and-coming Asian brands, many of which are sustainable, socially responsible, and women-led businesses.
We’re looking forward to having an enthusiastic and committed Full-time Intern join us in making this vision a reality faster.
Key details:
This is a 6-month full-time internship with in-person working arrangements.
Internship stipend: SGD1,000 - SGD1,500 /month, depending on experience & ability.
Preferred start date: Jan/Feb 2024. Preferred end date: Jul/Aug2024. It’s a plus if you can start earlier.
Working hours:
- Monday - Friday, 9am - 6pm.
- Saturday, 1pm - 6pm.
- Closed on PHs.
Ad hoc support:
Your assistance may be required on selected Sundays and/or PHs based on business needs such as events & trade shows and festive periods. Such ad hoc assistance will be discussed with you in advance and will be mutually agreed upon, subject to your availability.
Responsibilities:
Manage end-to-end online & corporate order fulfillment:
- Order picking & packing, card writing, ribbon tying, shipping label printing, and getting ready for dispatch
- Ensure all deliveries are matched, dispatched, and delivered promptly & with great care
- Provide briefing to delivery agents on how to handle the gift boxes, what to take note of at the point of delivery, and other key SOPs when they collect the items
- Track delivery status till all the deliveries for the day have been completed
- Coordinate with the recipient/sender/delivery agent when there are delivery issues (eg. the delivery agent is running late, wrong address, etc.) and resolve any issue promptly
- Provide end-of-day daily updates on orders & delivery status to team leader
- Alert team leader on any delivery issue encountered in the day that requires further follow-up with sender/recipient/delivery team
- Ensure the warehouse and workplace are organised and cleaned after each working day
Customer Support & Feedback Collection:
- Follow up with customers for feedback and improvement ideas
- Follow up with recipients to ensure they have received the gift package
- Monitor delivery performance & feedback performance trends over time for discussions on actionable improvements
- Proactively propose and implement new ideas to improve operational efficiency and effectiveness
Inventory Handing:
- Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
- Perform monthly inventory count
- Assist team leader in coordinating with business partners & suppliers for inventory top-ups, stock availability checks, and other related projects
Brand & Product Curation:
- Perform research for suitable products from up-and-coming local & international brands
- Assist in outreach and onboarding new brands and products
- Assist in curating gift sets for specific festive themes and year-round occasions
- Assist in taking photos of products/gift sets
Other Marketing & Business Tasks:
- Support with social media, email marketing & content marketing, as and when applicable
- Support with corporate sales proposal preparation & bidding process, as and when applicable
- Support pop-up events, as and when applicable
- Other ad-hoc duties as assigned by team leader
Who you are:
- Disciplined, self-motivated, independent, passionate problem-solver
- Able to handle daily operations independently with minimal supervision
- Possess a willingness to learn, stay open to feedback, and adapt fast
- Courageous to drive changes and challenge the status quo
- Have great attention to detail and enjoy keeping things organised
- Show great empathy for customers, recipients, delivery agents, and partners
- Be a proactive and collaborative team player
What we offer:
- Opportunities to make an impact, contribute ideas, and see them happen
- A fast-paced environment that pushes you to grow professionally and personally
- Open, flat structure with the chance to learn about the business directly from the management team
- An inclusive culture that encourages you to be yourself and be bold
- Contribute to the growth of GiftGood as well as up-and-coming impact-driven brands
- Opportunities to have hands-on experience with in-demand software & tools such as Shopify, Omnisend, and Ahrefs
Related Job Searches:
- Company:
GiftGood - Designation:
eCommerce Business & Operations Intern - Profession:
Others / General Work - Industry:
Retail / eCommerce - Location:
Geylang