GiftGood – eCommerce Business & Operations Intern (6-month)

eCommerce Business & Operations Intern (6-month Full-time Internship)

Key details:
This is a 6-month full-time internship with on-site working arrangements.
Internship stipend: SGD1,000 /month (Mon-Fri) or SGD1,250/month (Mon-Sat).
Minimum commitment: Aug 2024 - Jan 2025. It’s a plus if you can stay longer.

Working hours:
Monday - Friday: 9:30 AM - 6 PM. Closed on PHs.
We prefer candidates who can also work on either Saturday or Sunday. 

Responsibilities:

Manage end-to-end online & corporate order fulfilment: 

• Prepare online orders promptly and accurately as per guidelines
• Ensure all deliveries are matched, dispatched, and delivered on time & with great care
• Provide briefing to delivery agents on how to handle the gift boxes, what to take note of at the point of delivery, and other key SOPs when they collect the items
• Track delivery status till all the deliveries for the day have been completed
• Coordinate with the recipient/sender/delivery agent when there are delivery issues (eg. the delivery agent is running late, wrong address, etc.) and resolve any issue promptly
• Provide end-of-day daily updates on orders & delivery status to team leader
• Alert team leader on any delivery issue encountered in the day that requires further follow-up with sender/recipient/delivery team
• Ensure the warehouse and workplace are organized and cleaned after each working day
• For orders delivered by GiftGood Plus partners, monitor & coordinate with partner teams to ensure they are delivered on time and in good condition

Customer Support & Feedback Collection:

• Follow up with customers for feedback and improvement ideas
• Follow up with recipients to ensure they have received the gift package in good condition
• Monitor delivery performance & feedback performance trends over time for discussions on actionable improvements
• Proactively propose and implement new ideas to improve operational efficiency and effectiveness

Inventory Handing:

• Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
• Perform monthly inventory count
• Assist team leader in coordinating with business partners & suppliers for inventory top-ups, stock availability checks, and other related projects

Brand & Product Curation:

• Perform research for suitable products from up-and-coming local & international brands 
• Assist in outreach and onboarding new brands and products
• Assist in curating gift sets for specific festive themes and year-round occasions
• Assist in taking photos of products/gift sets

Other Marketing & Business Tasks: 

• Support with marketing campaign planning & execution, as and when applicable
• Support with corporate sales bidding & execution process, as and when applicable
• Support pop-up events, as and when applicable
• Other ad-hoc duties as assigned by the team leader

Who you are:

• Self-motivated, independent problem-solver
• Able to handle daily operations independently with minimal supervision
• Possess a willingness to learn, stay open to feedback, and adapt fast
• Courageous to drive changes and challenge the status quo
• Have great attention to detail and enjoy keeping things organized
• Show great empathy for customers, recipients, delivery agents, and partners
• Be a proactive and collaborative team player

What we offer:

• Opportunities to make an impact, contribute ideas, and see them happen
• A fast-paced environment that pushes you to grow professionally and personally
• Open, flat structure with the chance to learn about the business directly from the management team
• An inclusive culture that encourages you to be yourself and be bold
• Contribute to the growth of GiftGood as well as up-and-coming impact-driven brands
• Opportunities to have hands-on experience with in-demand software & tools such as Shopify, Omnisend, and Ahrefs