Gigworks Pte Ltd – Client Account Manager

Responsibilities:

As a Client Account Manager, you will be the direct link between the talents that pass our screening process and the clients that are looking to engage them. On a daily basis, you will work closely with multiple Gigworks clients on understanding their requirements and needs and finding the best possible candidate for them inside Gigworks’ talent network. You will also ensure talent and clients are working together successfully when the engagement has started. Finally, you will be providing input into our processes and tools, as well as working on special projects on occasion to support Gigworks on a path of continuous improvement.

In the first week, expect to:

• Onboard and integrate into Gigworks.
• Rapidly begin learning about Gigworks’ history, culture, and vision.
• Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
• Become proficient with Gigworks’ platform.

In the first month, expect to:

• Take on your first client calls and manage their engagement with Gigworks.
• Become familiar with various teams in Gigworks and understand how they contribute to the company’s success.
• Partner with both SMB and enterprise sales teams to serve our clients to ensure their success.
• Work closely with the talent and address their needs.

In the first three months, expect to:

• Build a mature client portfolio.
• Track both individual and reference to team metrics as it relates to your OKRs
• Resolve any client-talent disputes which may arise in your client portfolio.

In the first six months, expect to:

• Become eligible to take on Gigworks’ major accounts, including top tier brands and clients.
• With a full grasp of the role, you will start making your own minor process adjustments and suggestions.
• Individual OKRs are within the average of the team OKRs (with short term deviation)

Requirements:

• You must have a product and project management background.
• You have excellent communication and people skills. Whether it be clients, colleagues, or talent, you treat them with respect and patience.
• You are very comfortable using voice, video, email, chat, etc as part of your daily routine
• You take ownership and responsibility for the work you do.
• You focus on quality and take pride in everything you deliver as a reflection of yourself.
• You are comfortable juggling dozens of clients and talent on a daily basis and don’t get your wires crossed.
• You must be able to multitask and think strategically to connect the dots between opportunities and available resources/capabilities across the network.
• You must have integrity, at the highest level. You must be able to exercise good judgment in novel situations.
• You must have a growth mindset and be very comfortable giving and taking direct feedback and constructive criticism. You must be an exceptional performer in high-pressure situations.
• You must have tremendous emotional intelligence, including exceptional foresight and judgment.
• You must be highly detail-oriented.
• You must be extremely resourceful and creative, capable of solving difficult, critical problems by leveraging the extensive resources of the Gigworks organization.
• You must be a world-class individual contributor to thrive at Gigworks. You will not be here just to tell other people what to do.