Gigworks is a social e-commerce marketplace in Southeast Asia that connects users to collaborate and provide access to a wide range of professional work at their fingertips.
Inspired by the advancement and impact of technology in our lives, we are building a platform that empowers people with more flexible access to quality services and opportunities where they can buy and sell services with ease.
Our mission is to innovate how the world works and pioneer the future of work. Gigworks aims to open up more opportunities for all groups of people, allowing them to have better lives and boost financial inclusion.
Gigworks has a wide variety of on-demand professional services spanning over 40 categories including Web & Mobile Development, Content & Blog Post Writing, Design & Creative, Sales & Marketing and Accounting & Consulting etc.
Responsibilities
- Provide quality customer support through Digital channels for our Gigworks buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
- Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio are up-to-date and filled with detailed information before accepting their application.
- Screen through our list of User/Listings and follow up accordingly.
- Monitor and flag out any Buyer / Seller Chat violation.
- Conduct match-making of seller to buyer profiles on our app listings.
- Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
- Screen through message history, block chats & users and send out follow up emails accordingly.
- Build and maintain seller engagement, good relationships and community building efforts with the Gigworks family.
- Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior.
- Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
- Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.
- Perform ad-hoc tasks as and when required by the team.
Requirements
• Min Diploma / Degree in any discipline with minimum 2 years of working experience in similar capacity
• Strong knowledge in conceptualism, planning and execution of customer service activities
• Must be well-organized, well groomed & possesses pleasant disposition
• Team player with excellent interpersonal, presentation and communication skills
• Hardworking with high initiative and willing to take on new challenges
• Excellent command in written and verbal English and Chinese (Mandarin) is a must as required to liaise with Mandarin-speaking clients
• Pleasant personality, with excellent organizational and prioritizing skills
• Enthusiastic, results-oriented and able to work independently
• Meticulous with an ‘eye’ for details
• Able to work in fast-paced environment and handle pressure well
Related Job Searches:
- Company:
Gigworks Pte Ltd - Designation:
Customer Service & Operations Executive - Profession:
Customer Service / Communications, Marketing / Public Relations - Industry:
Advertising / Event / Exhibit - Location:
Tanjong Pagar