Gigworks Pte Ltd – Support Engineer Intern

Gigworks is a social e-commerce marketplace in Southeast Asia that connects users to collaborate and provide access to a wide range of professional work at their fingertips.

Inspired by the advancement and impact of technology in our lives, we are building a platform that empowers people with more flexible access to quality services and opportunities where they can buy and sell services with ease.

Our mission is to innovate how the world works and pioneer the future of work. Gigworks aims to open up more opportunities for all groups of people, allowing them to have better lives and boost financial inclusion. 

Gigworks has a wide variety of on-demand professional services spanning over 40 categories including Web & Mobile Development, Content & Blog Post Writing, Design & Creative, Sales & Marketing and Accounting & Consulting etc.

Responsibilities

• Act as the first point of contact for all user support related queries for all technical inquiries

• Responsible for providing operational support in triaging issues and escalating to relevant stakeholders.

• Understand the product/feature in-depth from the end user point of view and also the underlying implementation.

• Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions

• Manage and maintain the releases of our web and mobile apps. Help to ensure that every release happens in a timely manner with a high level of quality.

• Create and support test and release pipelines in our CI, build monitors and test reporting.
  Identify and document bugs thoroughly and track resolutions

Requirements

• Diploma in a technical field, such as computer science (or equivalent years of relevant experience)

• Relevant experience in end user IT support

• Strong understanding of support flows and procedures

• Familiar with SQL syntax and query logic to perform analytics related tasks

• Should have coding experience (Web, Mobile app)

• Good knowledge of Flutter or development using Flutter

• Good knowledge of HTML, XML, JavaScript or CSS experience

• Experience in collaboration tools, i.e. Git, Jira, and Confluence.

• Team player, collaboration with other team members

• Comfortable learning new technologies quickly

• Great interpersonal and communication skills

• Must be able to work well under pressure