Global School of Technology and Management – Intern – Student Support Services

Position: Intern - Student Support Services

Department: Student Support Services / Academic Department

Reports to: Student Support Services/Academic Department Head

Job Overview:

We are looking for a fresh graduate to join us as a Student Service & Support Intern. The intern will assist the school in managing frontline operations and service delivery to students in a higher learning institution through various communication channels. This role offers hands-on experience in student support, administrative tasks, and event coordination while working closely with academics and other departments.

Key Responsibilities:

• Assist in organising student orientation events and engagement activities.

• Support the processing of new student applications, including issuing offer letters and contracts.

• Manage student administration tasks such as maintaining student records (profile information, attendance, scheduling, lecturer deployment, internship progress, liaising with company supervisors, etc.).

• Monitor and arrange online lessons and track class attendance reports.

• Update class schedules, lecturer deployments, and verify lecturer teaching hours with the finance department.

• Prepare monthly reports including student attendance, intervention strategies, and satisfaction analysis for both students and lecturers.

• Assist in handling student feedback, complaints, and inquiries efficiently.

• Support in general administrative tasks and projects assigned within given timelines.

Requirements:

• Recent graduate (ITE certification and above preferred).

• Passionate about customer service and student support.

• Strong communication and interpersonal skills to interact with students, academics, and colleagues from various departments.

• Detail-oriented with good organisational skills to meet deadlines accurately.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and general IT applications.

• Ability to take initiative, work independently, and multitask in a fast-paced environment.

• Bilingual proficiency in English and another language is an added advantage.

Opportunities & Career Progression:

• Training will be provided for fresh graduates with a willingness to learn.

• Opportunities for career progression to Student Support Services Executive roles based on performance.

• Hands-on experience in student administration, event planning, and academic support.

Note: Only shortlisted candidates will be notified by our HR Department.

We welcome fresh graduates who are eager to grow in a dynamic academic environment and contribute to enhancing student experiences.