Global School of Technology and Management – Student Service & Support Coordinator

We are looking for a fresh graduate to join us as Student Service & Support Coordinator. He / she will assist the school in overseeing the frontline operations and service delivery to students in a higher learning institution via communication channels. The candidate should have a passion in customer service; possess good communication and interpersonal skills to work with academics and other colleagues from various departments, to provide timely and helpful advice to the students. Besides frontline operations, there will also be other administrative tasks and projects assigned, which are expected to be delivered within given timelines. The shortlisted candidate will be notified by our HR Department. He/she will work to assist the Student Support Services/ Academic Department head.

Requirements:

• This position is open for recent graduates. Graduates interested in this position should possess at least ITE certification and above.

Only shortlisted candidates will be notified.

• Opportunities for career progression to Student Support Services Executives
• Fresh Graduate will also be considered as training will be provided if you are willing to learn.

Responsibilities:

• Assist the school in organising orientation events, and activities to promote student engagement from time-to-time
• Assist the department head in processing new applications not limited to issue offer letter and contract.
• Assist in managing student administration, plan and organize student activities, records (profile information, attendance, scheduling, lecturer deployment, internship progress, liaise with company’s supervisors, etc), feedbacks analysis, record of minutes
• Arrangement of online lessons and monitoring class attendance report
• Updating class schedules, lecturer deployments and verification of lecturer’s teaching hours with the finance department
• Preparing monthly report including student attendance, intervention and student/lecturers’ satisfaction analysis reports

Competencies:

• Good organisational skills and ability to achieve high levels of accuracy in one’s work including work within deadlines
• Mature, meticulous and possess high level of discretion and integrity.
• Demonstrated ability to take initiative when required.
• Able to investigate and resolve complaints efficiently and confident in handling escalations &
• A good team player who can also work independently, and multi-task in a fast-paced environment.
• Effective interpersonal skills, bilingual with good command of written and spoken English and other languages will be an added advantage.
• Proficient in Microsoft Office including Word, Excel, PowerPoint, and IT
• Able to perform shift duties.