GEVME, from GlobalSign.In Pte. Ltd. (GSI), is a leading online registration and event management platform. We work across continents and industries with major organisations from all for their internal and external events.
GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference , Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few.
We are on the lookout for interns for the positions of Customer Support Engineer. With the following responsibilities & requirements:
Responsibilities
- Support Project Team with ongoing customer deliverables including ad hoc reporting, ongoing delivery or support needs, and any custom requirements
- Internal point of contact for Customer Support Team to the Product Team
- Clearly communicate and keep track of support tickets and status
- Escalate to Product Team in the early stage for course correction
- Track to resolution any software defects and known issues, with product and engineering teams in order to keep Customer Success team updated
- Champion for process improvement and how best to instill customer support best practices within the organization
- Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve client goals
- Partner with Customer Support Manager/Specialist to develop support process for customer to engage with to achieve ongoing operational support
- Work closely with the product development team in ensuring that the product and its features are meeting customers expectation and satisfaction
- Remain positive in challenging scenarios and inspire internal partners to do great work
Requirements
- Tech-savvy and familiarity with cloud-based and SaaS products
- Web design & development, HTML5, CSS, JavaScript, PHP/.NET/Drupal (or similar CMS). MySQL, MSSQL, API Development, JSON, XML is a plus
- Diplomacy, tact, and poise under pressure when working through customer issues
- Self-motivated and enjoys working in a fast-paced and results-driven environment
- Passion for solving problems and supporting customer data analytics needs
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- Company:
Globalsign.In Pte Ltd - Designation:
Customer Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT