Go City is transforming the way people see and experience the world’s greatest destinations. We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.
For over 20 years, the Leisure Pass Group has shaped the future of the multi-attraction pass industry by enabling online pre-purchase of attractions, tours, and activities. In 2017, Europe’s Leisure Pass Group, USA’s Smart Destinations, and New York Pass came together to form the Go City brand, giving us greater reach and ambition as we expand across the globe. Backed by highly successful Private Equity firm Exponent and headquartered in Soho, London with a team of over 125 the business is highly profitable with over 3 million customers globally. We have ambitious plans to leverage these capabilities to drive the business’ continued growth. With a heavy investment in technology and multiple other teams this year Go City are excited for like-minded, problem solving individuals to join their transformation and make their mark on our future.
We listen to our customers, our partners and our team, to help improve our business every day. And that’s where you come in! For more information and a sneak at our product take a look at www.gocity.com
This internship role will be assisting the Customer & Partner Experience team in the following aspects:
1) Customer Experience Responsibilities:
- Resolve customer enquiries in a timely manner on all channels including email and other social messaging mobile applications
- Escalate customer refund requests and issues to the relevant teams efficiently to improve customer’s brand loyalty
- Own each customer case from initial contact to completion in a brand professional tone to guarantee customer satisfaction
- Record all customer enquiries and feedback in an organised and effective manner to assist in continuous improvement on customer experience
- Manual fulfilment of customer orders and bookings in accordance to predetermined SLA levels
2) Partner Experience Responsibilities:
- Set up and maintain a database of attraction partners in various systems / touchpoints in accordance with company SOPs
- Collaborate with other team members to proof-read attraction partner’s system setup to ensure 100% accuracy
- Provide top notch support to attraction partners by responding to enquiries in a timely and professional manner (e.g. manual transactions / login support)
- Assist Regional Directors / Destination Managers in launch of new Go-to-Market city roll outs, as well as onboarding of attraction partners
- Monthly finance reconciliation with the attraction partners for sign-off, and to flag any necessary escalations to line manager
3) Other Task(s):
- Other tasks as delegated by Snr Customer & Partner Experience Manager (but within scope of role and responsibilities)
Required Skills & Personality Traits:
- Passionate about travel and unlocking new places of interest
- Passionate about achieving excellent customer and partner satisfaction
- Comfortable using various social messaging platforms to reach a wide customer profile base
- Natural at prioritising tasks and working under strict timelines
- Enjoy building positive relationships with customers and external stakeholders, and have experience working remotely
- Bilingual competencies in English and Korean
- Willingness to work over weekends between 10am to 7pm (Wednesday to Sunday
Related Job Searches:
- Company:
Go City ® - Designation:
Customer & Partner Experience Specialist (Written Korean Required) - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Downtown Core