Company Profile
Park Hotel Group is one of Asia's leading hospitality groups. We have achieved that with expertise and passion for our craft, and it has defined our growth for more than fifty years. Established since 1961, we have grown from our first hotel in Hong Kong to our current portfolio of 17 properties across 8 countries and 12 destinations.
Over the years, we have evolved our portfolio to build distinctive brands that cater to changing customer needs. With most hotels managed under our luxury ‘Grand Park’ and upscale ‘Park Hotel’ brands, we recently added the select service, midscale 'Destination' brand to our stable to better cater to the growing savvy and value conscious traveler. Our Asia Pacific hotels have access to over 4,800 rooms in the region’s key gateway cities. We continue to grow our footprint and presence in locations where our guests and customers want us to be.
- To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out
- To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction
- To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card
- To inform other departments of arrival, room changes, check out and special arrangement
- To maintain mails and information desk routines as per procedures
- To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests
- To receive monies from guests in payment of outstanding bills and to refund monies to guests when there is a credit balance due
- To balance cash float, credit card transactions and other transactions at end of each shift
- To co-ordinate with Sales Department, Housekeeping Department, any other department and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved
Job Requirements:
- Possess good customer-service, communication and interpersonal skills
- Able to work on rotating shifts, weekends & public holidays
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- Company:
Grand Park Orchard - Designation:
Guest Services Officer - Profession:
Hospitality - Industry:
Hotel and Accommodation Services