Habyt Central Pte Ltd – Hospitality Intern

As a Hospitality Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property, contributing to the optimisation of revenue, occupancy, and average rate, operations maximisation, and also delivering the level of service that produces guest satisfaction.

Your responsibilities will include:

• Extensive exposure in diverse departments within Hotel Operations, including Guest Experience, Housekeeping, and Facilities, with particular focus on supporting Guest Experience and Housekeeping.
• Rotation at Guest Experience:
  • Greeting guests and performing check-in and check-out duties
  • Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
  • Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
  • Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
  • Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
  • Monitoring and maximising room inventory to accommodate new sales leads and reservations
  • Proactively encourage longer lengths of stay for in-house guests
  • Proactively upsell to hit monthly team and individual targets
  • Proactively looking for areas for development and improvement for yourself and others
  • Updating guest data in the PMS and other IT systems as required
  • Ensuring compliance with all SOPs and standards
• Rotation at Housekeeping:
  • Coordinating with room attendant on the daily room report
  • Familiarisation of room set-ups and configuration
  • Clean and tidy guest rooms, including making beds, dusting furniture, vacuuming floors and/or carpets, and cleaning windows and mirrors.
  • Replenish amenities and supplies in guest rooms and public areas, such as toiletries, towels, linens, and refreshments.
  • Report any maintenance issues or damages to the appropriate personnel for prompt resolution.
  • Adhere to established cleaning schedules and procedures to ensure all tasks are completed efficiently and effectively.
  • Follow safety and sanitation guidelines to maintain a clean and hazard-free work environment.
• Rotation at Facilities:
  • Familiarisation of maintenance schedule at the property
  • Exposure on frequently reported issues and troubleshooting
  • Liaising with the maintenance vendors for arranged schedule and problem solving
  • Proactively sourcing for the suppliers and vendors for maintenance-related matters

The skills, attitude, and experience we require are:

• Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
  
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

Commitment:

• A minimum of 4 months, preferably 6 months

Tentative Start Date:

• 01 July 2024