Hashida Singapore – F&B Captain

RESPONSIBILITIES

• Learn and be well equipped in knowledge on the products and services the restaurant provides to assist and address guest queries
• Set up and prepare dining areas according to reservation list of guests and their respective requests, keeping in line with setting standards
• Welcome guests to the restaurant and escort them to their seats
• Be comfortable in explaining and recommending food, wine, and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc
• Initiate and provide genuine customer service
• Understand and anticipate individual guests’ needs to deliver personalized customer service
• Closely observe and listen to feedback from guests and respond accordingly
• Possess, or pick up, knowledge about food allergies, dietary restriction, common brands of beverages to facilitate smooth recommendations to guests
• Manage and pace the firing of guests’ meal courses, according to their speed of consumption and interactions
• Monitor dish courses for multiple guests, ensuring right dishes being served
• Communicate with Chef on any changes and additions to guest requests
• Remove each course plate before bringing out the next course
• Process billings accurately and promptly
• Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming
• Any other duties as assigned by Management

Qualifications

REQUIREMENTS

• Relevant experience in a Japanese restaurant setting preferred, but not mandatory
• Be able and willing to learn fine dining service with training provided
• Strong, cohesive team player
• Holds critically high hygiene and safety standards
• Willingness to work shift hours, weekends, and public holidays, 5.5 day work week (fixed Off days)