Havaianas Singapore – eCommerce Operations Intern

Roles and Responsibilities 

• Manage e-Commerce stores on various platforms.
• Manage order fulfilment, order picking & packing, tracking of inventory.
• Manage customer online enquiries, respond to customer's queries.
• Assist with placements of orders, refunds, exchanges or complaints.
• Work closely with the warehouse and operations team.
• Monitor and consolidate customer reviews.
• Analysis of sales events and campaigns.
• Gather information about campaign performance and suggest improvements.
• Any other ad-hoc duties as assigned.

Qualifications/Skills

• Basic knowledge of logistic management
• Strong problem-solver and creative thinker
• Good project management skills
• Meticulous, attention to detail
• Highly motivated and self-driven player

Learning Outcomes and Objectives 

• To be exposed to order & fulfilment processes and management.
• To be exposed to online retailing platforms and processes.
• To be able to learn all aspects of eCommerce management, including logistics, warehouse inventory and customer service.
• To be able to improve communication and customer service skills.
• To be able to learn how to gather important data and perform analysis for products selection and promotional activities.