Helpling – Customer Retention Executive

You will work very closely with our customers to gain a deep understanding of what makes them tick, and use this knowledge to iimprove business processes:

• Develop a deep awareness of customer needs and profiles via in-depth conversations with Helpling customers
• Conceive develop, and implement strategies to improve customer loyalty and satisfaction from the information you receive
• Obtain and follow up on customer feedback across different departments
• Re-activate past/one-time customers and convert to current/recurring ones (e.g. use promotions, campaigns etc)

• Able to work on a rotating roster, including weekends
• At least 1+ years work experience in a similar role
• Fluent in English and Mandarin or Bahasa Melayu in order to liaise with multilingual speaking associates
• Empathic personality with excellent communication & listening skills and a pleasant telephone voice and manners
• High degree of reliability and organizational skills
• Bonus: Familiarity with Salesforce and call centre/customer service environment
• Preferably able to start work immediately or short notice
• You are looking forward to the challenge of building a dynamic company with us where you can make a difference

If this sounds like you then we’d love to hear from you! Email us with your CV, and please include your availability and salary expectations. Please note that only successful applicants will be contacted.