HighHouse – Senior Supervisor / Supervisor, Floor

• Arrive on duty punctually in a clean and neat appearance.
• Behave in a disciplined, sober, and orderly manner and lead fellow colleagues to provide efficient work within the company.
• Interact and engage with guests and assist guests with their requests.
• Handle promptly and professionally any guest complaints and report accordingly, with a key focus on service recovery and ensuring customer satisfaction.
• Foster a positive work environment that promotes teamwork, collaboration and maintain open communications across all levels.
• Understand the dining lounge and club's concept and be able to execute consistently the high standard of service of food and beverage and entertainment.
• Guide and enforce the team in ensuring all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Observe and comply with all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Ensure the dining lounge and club meets all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Work closely and support assistant managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth execution of the operations.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Assist and support the assistant manager roles and functions, including but not limited to the running of shifts and sections when required.
• Carry out any other tasks as reasonably requested by the Management team, where required.

Qualifications

Requirements

• Previous experience in a fine dining, club or dining lounge environment is preferred.
• Ability to communicate effectively verbally and in writing.
• Comfortable with rotating shifts and night shifts.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications and systems relevant to the role.
• Possess strong organizational and team management skills with a strong and professional approach to customer service.

Other Information

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits