HighHouse – Senior Supervisor / Supervisor, Guest Relations

Company
HighHouse
staffondemand.sg
Designation
Senior Supervisor / Supervisor, Guest Relations
Date Listed
26 Jul 2024
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start - Flexible End
Profession
Customer Service / Communications
Industry
Food Services / F&B
Location Name
Raffles Place, One Raffles Place Tower 1, Singapore
Address
1 Raffles Pl, One Raffles Place Tower 1, Singapore 048616
Map
Allowance / Remuneration
$3,300 - 4,300 monthly
Company Profile

A transcendent day-to-night nightlife and culinary destination where music, art, flavours, and conversations intersect. Spanning more than 10,000 square feet across Levels 61 and 62 of One Raffles Place, HighHouse offers unparalleled views of the Singapore skyline, making it the ultimate setting for meaningful connections, impeccable service, exceptional cocktail and culinary experiences, coupled with a progressive soundscape by renowed and emerging music selectors from Singapore and beyond.

Job Description

Recognizing VIP and regular guests.

Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

Ensuring CRM system is up to date with customer details and preferences.

Continuous acquisition of new VIP guests.

Understand each guest's needs and preferences to provide personalized service.

Coordinate reservation requests directly with customers and with Guest Experience Supervisor.

Contribute to the smooth and efficient running of the guest experience journey.

Establishes and maintains positive customer contact at the restaurant/club.

To generate revenue while maximising existing revenue streams utilizing our active database.

Assist the Events and Sales Manager with related duties as assigned.

Always maintaining high grooming standards and professional appearance.

Communicates guest's comments to the Guest Relations Managers.

Actively seek feedback from guests to identify areas of improvement.

Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

Performs all other related and compatible duties as assigned.

Qualifications

Requirements

Minimum Diploma holder.

Minimally 1 year of work experience in Hospitality, Customer Service preferred.

Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred. Ability to maintain a calm composure with difficult customer interactions and customer disputes.

Prior experience in managing reservation.

Other Information

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits

This position is already closed and no longer available.  You may like to view the other latest internships here.

Discuss this Job:

You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free:
Share This Page