Hiip Singapore Pte. Ltd. – Campaign & Client Success Intern

Responsibilities:

Community Success Management (70%)

- Exude passion for the Hiip platform and be a walking role model for the type of community that the company wants to attract.

- Community Research – being able to gather community feedback and analytics to make actionable insights that the company can react to

- Influencer Communication/Liaison – playing the intermediary role between company and community, whether it is planned or crisis communication, and highlighting emerging issues as well as providing strong governance

- Strategy – help develop new methods for community engagement that also benefits clients, manage the website, brand portal and platform

- Recruitment and Outreach – recruiting new influencers into the community wherever they exist and giving back on social media to top performing community members

Client Success Management (30%)

- On-boarding clients and bringing them up to speed on a self-serve influencer management platform

- Maintain oversight of clients’ overall campaign timelines to ensure deadlines and milestones are met and delivered

- Managing day-to-day execution and running of campaigns with the community, with the objective of achieving campaign KPIs

- Prepare and present reporting to clients

The ideal candidate will have:

- Excellent communication and interpersonal skills

- Self driven and proactive nature

- Experience handling customer escalations

- Previous experience in the Influencer Sales & Marketing or Social Media Sales & Marketing space would be an advantage

- Strong knowledge and passion in Social Media