Hodlnaut Pte Ltd – Customer Support Intern

Responsibilities:

• Build meaningful relationships with new and existing clients

• Assist customers in solving problems they face in their customer journey by providing knowledgeable, friendly and eloquent responses

• Ensure customer satisfaction and provide professional customer support

• The ability to communicate and present complex information concisely with sound reasoning and strong attention to detail

• Being the voice of the customer internally, including experience of partnering with Product teams, dealing with prioritisation and demand management problems

• Understand and empathise with clients’ needs, work with colleagues across departments to raise new business requirements to meet clients' needs and improve the user experience

• Review and revise the internal workflow and SOPs and maintain the support ticketing system, if required

Required skills and competencies:

• Bachelor's degree in any discipline

• Superior service skills/"client first" approach resulting in strong customer loyalty

• Demonstrated adaptability, flexibility, and willingness to work in a collaborative, team environment

• Excellent interpersonal communication skills (especially in written form) and high attention to detail

• Excited to work in an early-stage company and have a high impact on the future of the company’s growth and help Hodlnaut scale

• Having an understanding of blockchain technology and crypto assets would be a plus

• Able to commit to a period for at least 3 months, with a minimum of 3 workdays per week

Should the candidate perform well during the internship, he/she will have the opportunity to convert to a full-time role at Hodlnaut, with the potential to take on leadership roles as the company scales.