Holiday Inn Singapore Atrium – Housekeeping Trainee

Your day-to-day

People:

• Reports damage or malfunction in hotel rooms to superior

• Meets with superior and takes on daily assigned tasks

• Attends meetings and training sessions as required

Guest Experience:

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

• Replenishes guest supplies

• Ensures guest services specified by superiors and guests requests are promptly and courteously met

• Maintains equipment in proper state of cleanliness and repair

• Adheres to personal grooming and hygiene standards

• Creates and maintains floral arrangements

• Carry out valet services when required including delivery of linen or processing laundry orders

• Maintains a section room report

• Maintains a daily room checklist

• Report guest complaints to superior immediately

• Ensure cleaning schedules are completed in a routine and timely manner

Responsible Business:

• Reports damages and loss of linen to supervisor

• Maintains linen room and equipment in proper state of cleanliness and repair.

• Reports and submits lost and found articles to superior immediately

• Reports unusual behavior/activities on floors to supervisor

• Records room status in allocated section accurately

• Complies with hotel’s health, safety and hygiene policy

Accountability

Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation.